SERVICES

Tourism services* are defined as a heterogeneous set of useful effects that satisfy the needs of visitors. Tourism services have a cross-sectional character. They are provided not only by tourism organisations, but also by organisations that are active in other sectors of the national economy. Tourism services can be classified from many aspects. The most frequently provided services in the area of tourism classified by type include:

  • Accommodation services
  • Catering (restaurant) services
  • Services of tour operators and travel agencies
  • Tourist guide services
  • Transport services (road, railway, air, water transport, cableways and ski-lifts)
  • Information services
  • Sport and recreational services
  • Spa and health services
  • Wellness services
  • Travel insurance services
  • Hosting services
  • Visa services
  • Congress services and others.

Ministry of Transport, Construction and Regional Development of the Slovak Republic (herinafter MoTCRD SR) as central body of state 
administration (through the Tourism Section) can regulate the conditions of provision of the following services:

  • Accommodation services
  • Catering services
  • Services of tour operators and travel agencies
  • Tourist guide services.

MoTCRD SR in cooperation with other ministries and central bodies can regulate the conditions of provision of other services from the viewpoint of their utility in tourism.

Accommodation and catering services and services of tour operators and travel agencies are provided on the basis of trade licences. A tourist guide can execute his activity under employment contract or on the basis of a licence. The conditions of free-trading and verification of their fulfilment are regulated by the free-trade law. Authorities competent for free-trade are all district offices of the general state administration and free-trade licensing departments.
For further information visit: www.minv.sk.

Accommodation services are provided in accommodation establishments such as buildings, premises or areas where transitory accommodation and related services are provided to the public all year round. Accommodation establishments are also seasonal accommodation establishments that provide accommodation and related services not longer than nine months in the year. The categorisation of accommodation establishments is regulated by the Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll., establishing classification symbols for the categorising and ranking of accommodation establishments. The observance of the provisions of the decree is verified by the Slovak Trade Inspection (www.soi.sk).

Catering services are provided in catering establishments. Catering establishments are premises in buildings where food and beverages are prepared, meals and beverages are sold and, if appropriate, semi-finished and finished food products are sold and related services provided.

Accommodation and catering services are also regulated, from the view of their character, by sanitary regulations such as.

  • Act No. 355/2007 Coll. on protection, support and development of public health and on amendment of certain acts, as amended
  • Act No. 377/2004 Coll. on protection of non-smokers and on amendments of certain Acts
  • Act No. 152/1995 Coll. on food, as amended
  • Decree No. 259/2008 Coll. on detailed requirements for internal environment of buildings and on minimum requirements for low-standard flats and accommodation establishments
  • Decree No. 533/2007 Coll. on detailed requirements for mass catering facilities.

Further information is published on website of the Public Health Authority of the Slovak Republic: www.uvzsr.sk. The observance of sanitary regulations is verified by regional public health authorities. The observance of the provisions of the Food Act also falls within competences of bodies of the State Veterinary and Food Administration of the Slovak Republic (www.svps.sk).

Tour operator organises tours and tourism services and sells them to passengers directly or through intermediaries, e.g. travel agencies. Travel agency sells and reserves the tourism services for passengers (consumers). The conditions for business of tour operators and travel agencies are regulated by Act. No. 281/2001 Coll. on tours, conditions for business of tour operators and travel agencies and on amendment of the Civil Code, as amended by Act No. 186/2006 Coll. and by Act No. 136/2010 Coll. The observance of the provisions of the decree is verified by the Slovak Trade Inspection (www.soi.sk).

Tourist guide is a person who accompanies visitors in the language of their option and provides explanations on cultural and natural heritage in certain area and has qualifications * for which he or she holds the certificate of qualifications from accredited institution according to Act No. 568/2009 Coll. See "Who can provide tourist quide services" in Section "Legislation and Conceptual Documents“.

* Terminology Dictionary, Prof. Ing. M. Gúčik, PhD. et al., published by SPN, 2006

 

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